We will remain open for electrical and fire system works during the pandemic including emergency works, with all non-essential office staff working from home. You will still be able to contact us by both telephone and email as normal during this time.
1) At the time of booking an appointment, we’ll ask you whether:
If the answer to any of these questions is ‘yes’, we will discuss the best option for you before deciding what to do next. Non-urgent works may be rescheduled for a later date, whilst we will prioritise emergencies.
2) On the day of your appointment
Our engineers will ask you these questions again on the day of your appointment, just in case anything has changed since making your original appointment.
When your engineer arrives please note that they will take all necessary precautions before and during their visit, including:
All engineers will be fully briefed on current government guidelines during the Covid-19 pandemic and all vans will be stocked with hand sanitiser, disposable gloves, and cleaning wipes. We would ask that you and your family / staff practice social distancing during our visit as well.
If any member of staff presents symptoms or if they live with anyone who is presenting symptoms of Covid-19 we are asking them to self-isolate for 14 days.
During this time we will work hard to get to all emergencies, including vulnerable persons. Please let us know if you think you could be at risk so we can take proper safety precautions and assess our ability to visit your home or site. Call us on 0800 4488 593 and we will discuss how we can help.
We will only change your appointment if completely necessary. In the event that we need to change your appointment we will always let you know ahead of time, so if we haven’t contact you to change dates, you can assume that nothing has changed.
Whilst we will endeavour to continue as normal during the Covid-19 pandemic, we may face some disruption including staff shortages due to self-isolation. We would ask you to bear with us during this time if you are affected in any way.
Of course, if you need to change your appointment, please contact us at [email protected] or phone us on 0800 4488 593.